Visitation Guidelines


We understand and respect families and friends wanting to visit patients who have been admitted to Saratoga Hospital. However, as we all confront the challenges of COVID-19 and the necessary precautions to keep our patients and staff safe, we currently are discouraging visitation. This reflects the most current public health guidelines: to safely manage the number of people in the hospital to reduce the potential spread of the COVID-19 virus.

We do encourage virtual visits as an alternative to in-person visitation. If needed, we can provide patients with tablet devices and assistance to help patients connect with friends and family. Patients can ask their care team for additional guidance on virtual visits.

When the patient care team believes visitation is beneficial to the patient’s care and well-being, our current policy does allow for limited in-person visitation with patients on the general medical and intensive care units. Due to ongoing public health concerns, we cannot allow every patient to have visitors. 

Patient Visitation Criteria
The final decision on patient visitation will be made by the patient care team based on:

  • The patient’s medical condition
  • The patient’s care plan when visitation will benefit the patient’s care and well-being 

Guidelines for Visitation 

  • Visitation will be set for each patient by the patient’s care team
  • Patients will be asked to identify a designated visitor, 18-years old or older
  • The patient care team will contact the designated visitor directly to confirm the visitation process
  • Patients will be limited to one approved designated visitor per day 
  • We will continue to provide compassionate exceptions on a case-by-case basis

Visitor Responsibilities

  • Masks must be worn by visitors at all times while on hospital property. 
  • Masks must be worn appropriately, covering the nose and mouth; depending upon a patient’s condition, additional personal protective equipment (PPE) may be required
  • Visitors must use the Main Hospital Entrance to enter and exit the building up until 5 PM 
  • When approved visitation is after 5 PM, visitors should use the Emergency Department Entrance 
  • Visitors will be screened upon entering the building
  • Visitors will not be allowed to visit if they are ill, have COVID-19 symptoms, or have participated in high-risk COVID-19 activities
  • No visitors on quarantine will be allowed to visit
  • All visitors must check-in at the registration desk after screening to receive their visitor badge; visitors may be requested to show a photo ID
  • The visitor badge will identify the approved destination; this badge must be worn during the entire length of the visit and must be worn above the waist
  • Visitors must go directly to their destination
  • Visitors will not be allowed to visit the cafeteria, gift shop or any location other than the approved destination
  • Visitors must perform hand hygiene before entering and when exiting the patient’s room
  • Visitors may not eat or drink in the patient’s room 
  • Visitors who fail to wear a mask or follow other safety precautions may be asked to leave the hospital

Separate visitation guidelines are established for the following departments; access will be managed by the department’s care team:

  • Emergency Department
    • Compassionate exceptions made on a case-by-case basis
  • Mental Health Unit
    • No visitation on this unit.
  • Mother/Baby Unit
    • Limited to father of the baby (FOB), partner, or designated support person.
  • Pre and post-procedural areas
    • Compassionate exceptions made on a case-by-case basis and arranged during a patient’s pre-procedure phone call
  • Radiation Oncology Center (ROC)
    • Limited to one support person at the time of initial consultation.

Details for these separate guidelines are available on our website,  or by calling 518-587-3222. 

Saratoga Hospital reserves the right to modify this policy. Visitation rights can be rescinded at any time.

Thank you for your patience and understanding as we continue to keep our patients, staff, and our community safe.

Saratoga Hospital and Saratoga Hospital outpatient facilities shall respect the rights of patients to choose who may visit/accompany them when they are hospitalized or seen in an outpatient setting.

Visitors will not be restricted, limited, or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age or disability. The patient has the right to withdraw or deny his/her consent to receive specific visitors.

It is not possible to anticipate every instance that may give rise to a clinically appropriate rationale for a restriction or limitation. Our staff will exercise their best clinical judgment when determining when visitation is, or is not, appropriate. Clinical judgment will take into account all aspects of the patient's health.

Updated September 23, 2020