Visitation Guidelines


Our priority at Saratoga Hospital is to keep all of our patients, our staff, and our community safe. Our visitation policy reflects this ongoing effort. Visitors may use the Main Entrance and the Emergency Department entrance. 

Visitation Guidelines

  • Visiting Hours: 11 AM - 7 PM
  • Each patient may have two visitors at a time.
  • All visitors must be age 18 or older.
  • Masks must be worn appropriately by visitors at all times while on hospital property.
  • Visitors will not be allowed if they are ill, have COVID-19 symptoms, or are on mandatory isolation or quarantine. 
  • All pediatric patients up to age 18 may have two designated support persons with them at all times.
  • Patients with intellectual and/or developmental disabilities, and patients with cognitive impairments (including dementia), may designate one support person to remain with them throughout their hospitalization.
  • Visitation for COVID-19 patients remains restricted, although compassionate exceptions may be made on a case-by-case basis. Saratoga Hospital will provide visitors with proper PPE.

Separate visitation guidelines are established for the following:

  • Behavioral Health Unit
    • Limited to one unique visitor per day.
    • Visiting hours: 4:30 PM – 6:30 PM
  • Emergency Department
    • One visitor may accompany the patient 24/7. Children under the age of 18 can have two parents/guardians.
    • Staff will exercise their best clinical judgment in determining when visitation may be temporarily limited based on departmental needs. Compassionate exceptions will be made on a case-by-case basis.  
  • Mother/Baby Unit
    • Limited to labor support (partner or other designated support person) and a doula.
    • Two additional unique visitors will be allowed during the following times:
      • Monday - Friday: 5 PM - 7 PM
      • Saturday - Sunday: 2 PM - 4 PM
    • Radiation Oncology Center (ROC)
      • Limited to one support person at the time of initial consultation.
    • Surgical Services
      • One support person may accompany the patient. Children under 18 can ave two parents/guardians.
    • Imaging and Lab services
    • Urgent Care - Adirondack
    • Urgent Care - Wilton
    • Malta Med Emergent Care
    • All Saratoga Hospital Medical Group primary care and specialty offices

    ​​​​For more details on these separate guidelines, please call 518-587-3222. 

    Per New York State guidelines, masks must be worn by visitors at all times while on hospital property—including in patient rooms. Masks must be worn appropriately, covering the nose and mouth. Depending on a patient’s condition, additional personal protective equipment (PPE) may be required. According to Saratoga Hospital's zero tolerance policy, any visitor or support person who refuses to wear a mask will be asked to leave the facility immediately. 

    • Visitors will be screened upon entering the building. This will include questions about symptoms, COVID-19 exposures, and quarantine. 
    • Visitors will receive a badge identifying their approved destination. This badge must be worn above the waist for the duration of the visit. Visitors may be requested to show a photo ID.
    • Visitors may not eat or drink in the patient’s room. 
    • Visitors must remain in the patient's room for the duration of the visit. Please do not go to the cafeteria.
    • Visitors must perform hand hygiene before entering and when exiting the patient’s room.

    Patient visitation will be determined by each patient or their designee or the patients care team based on patient care needs:

    • Respect patient wishes
    • Respect each patient’s medical condition
    • Respect each patient’s care plan where these visits will provide therapeutic benefit to the patient

    This policy supports our continuing process of allowing compassionate exceptions on a case-by-case basis. 

    We offer and encourage technology-based options to connect with patients in the hospital. For more information, please contact the patient's care unit at 518-587-3222 and request to speak with the charge nurse. Additionally, sending an eCard is a quick and easy way to let your loved one know you're thinking of them. This eCard page provides information on how to send your well wishes. 

    We will continue to provide compassionate exceptions on a case-by-case basis. Saratoga Hospital reserves the right to modify this policy. Visitation rights can be rescinded at any time.

    Saratoga Hospital and Saratoga Hospital outpatient facilities shall respect the rights of patients to choose who may visit/accompany them when they are hospitalized or seen in an outpatient setting.

    Visitors will not be restricted, limited, or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age or disability. The patient has the right to withdraw or deny his/her consent to receive specific visitors.

    It is not possible to anticipate every instance that may give rise to a clinically appropriate rationale for a restriction or limitation. Our staff will exercise their best clinical judgment when determining when visitation is, or is not, appropriate. Clinical judgment will take into account all aspects of the patient's health.

    Updated November 22, 2022