New Care Model Enables Saratoga Hospital to Respond Quickly to Behavioral Health Needs During Pandemic

May 11, 2020

New Care Model Enables Saratoga Hospital to Respond Quickly to 
Behavioral Health Needs During Pandemic

SARATOGA SPRINGS, N.Y., May 11, 2020—Last year, long before COVID-19, Saratoga Hospital launched a pilot “collaborative care” program to help primary care physicians connect patients to behavioral health services. Today, behavioral health services are integrated into all eight Saratoga Hospital Medical Group primary care practices—a model that is proving invaluable in helping patients cope with the stress of the pandemic.

“Our world is changing irrevocably, and that’s bound to have a significant impact on mental health,” said Janice Prichett, executiveJanice Prichett director of behavioral health at Saratoga Hospital. “People are worried about their health, their loved ones and their jobs. Many are feeling sad, anxious, or isolated.

“Even those with the best coping skills are likely to need some support,” she adds. “This integrated, collaborative model makes it easier for them to get help.”

Tapping into a trusted relationship

The model works, in part, because it recognizes the importance of patients’ trusted relationships with their primary care provider. Patients share their concerns with their primary care provider and, within 24 hours, are contacted by a licensed behavioral health professional. 

Behavioral health services are provided remotely by Saratoga Hospital’s program partner, Concert Health, a national organization that helps practices deliver this integrated care. Services include mental health assessments, symptom management—with psychiatric consultation for medication, if appropriate—help with coping skills and other behavioral support services.

Because care is integrated with the primary care practice, behavioral health services are part of the patient’s electronic health record. As a result, primary care providers can easily monitor patients’ progress. Saratoga Hospital and Concert Health providers can also consult on treatment and medication.

“Saratoga Hospital led the way in integrating behavioral health services in all of its primary care practices, and the Saratoga region is reaping the benefits of that foresight and commitment,” said Virna Little, chief operating officer of Concert Health. “When the pandemic hit, Saratoga Hospital already had the systems in place to ramp up services and provide care promptly despite a significant increase in demand.”

Prichett agrees. “During an unprecedented time, our primary care practices are in a unique position to identify and provide care for patients whose behavioral health needs might otherwise go unmet,” she said. “That will make a difference for our patients, our providers and our community as a whole.”


About Saratoga Hospital: Saratoga Hospital is the Saratoga region’s leading healthcare provider and the only acute-care facility in Saratoga County. The hospital’s multispecialty practice, Saratoga Hospital Medical Group, provides care at more than 20 locations, ensuring easy access to programs and services that can have the greatest impact on individual and community health. Saratoga Hospital has maintained Magnet designation for nursing excellence since 2004. Through its affiliation with Albany Med and Columbia Memorial Health, Saratoga Hospital is part of the largest locally governed health system in the region. For more information: or


Peter M. Hopper
Director, Marketing and Communications

11 May 2020